How we work

About the service

Property management is a fine balance between tenant expectations and landlord obligations. Our focus is to keep running costs low, while maintaining a high standard ensuring tenants are happier and therefore stay longer; maximising landlord returns.

We visit all our managed properties reporting any issues and identifying all preventative maintenance tasks. This helps ensure tenants are keeping up with their obligations, minimising wear and tear and prevents maintenance matters escalating to more costly problems.

We oversee works and services to the property, making sure service agreements and regular maintenance contracts are in place and up to date.

Maximising returns and minimising time on the market is a landlords aim for their property. Our letting management service is designed to identify the best agents who can achieve the highest prices.

Palace Gate achieves this by


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Our support includes

Preparing the property prior to tenant arrival.

Arranging general repairs and maintenance.

Devising a maintenance programme to reduce the risk of matters escalating.

Ensuring all landlords legal obligations are met.

Conducting management visits and report to the landlord.

Rent collection, statements and accounts for Resident and Non-Resident Landlords.

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Common questions


Being a landlord exposes you to many legal obligations and this is constantly evolving. It is best to ask a professional to look after your property to make sure you don’t do anything wrong.

Some obligations if mishandled can mean that your rent is not legally due and in the worst-case scenario you could be exposed to a criminal offence.

Yes, management fees are tax deductible.

We offer 24/7 service and the tenants can contact us on public holidays, we have teams of experts we can call to make sure the problems are dealt with swiftly and at minimum cost. Happy tenants stay longer.

We conduct quarterly inspections and produce detailed reports that identify maintenance issues and highlight any tenant obligations.

We also have a service that charges the client by the hour, we can discuss this with you as an option based on your requirements.

You can terminate our management contract by giving us 3 months’ service.

Yes, a full management service includes rent collection.

We manage property ownership for investors, owner occupiers and people who have an occasional London base.